Privacy Policy
SolidNova Automotive · 5482 Rhodes St, Vancouver, BC · Last updated: September 18, 2026
1. Introduction
SolidNova Automotive ("SolidNova," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit our website, book an appointment, call, text or message us, or use our automotive services. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
2. Information we collect
- Contact information: your name, phone number and email address, provided when you book or contact us.
- Vehicle information: your vehicle's year, make, model and trim, and the services you choose, so we can quote and schedule the work correctly.
- Booking and payment information: appointment details and deposit or payment records. Card payments are processed securely by our payment processor (Square). We do not store your full card details.
- Call, text and chat records: written records of calls, text messages and chats with us, including those handled by our automated assistant.
- Website usage: technical information such as IP address, browser type and pages visited.
3. How we use your information
- To respond to your questions and provide quotes;
- To schedule, confirm and remind you of appointments;
- To send deposit invoices and process payments;
- To contact you about your vehicle, including when it is ready for pickup;
- To send marketing or promotional messages only where you have consented;
- To operate an automated assistant that answers general questions and books appointments;
- To improve our services and meet our legal obligations.
4. Text messages (SMS)
When you book an appointment or contact us with your mobile number, you agree to receive text messages from SolidNova Automotive about your appointment, deposit and vehicle — for example booking confirmations, deposit invoices, reminders and pickup notices. Marketing messages are sent only if you have separately agreed to receive them.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. Agreeing to receive texts is not a condition of buying any service.
We do not sell, rent or share your mobile phone number or your consent to receive text messages with any third party or affiliate for their marketing or promotional purposes. Your mobile opt-in information is used only to send you the messages described above.
5. Calls, chat and automated assistance
Some calls, texts and chats may be handled by an automated assistant rather than a person. It will tell you it is automated if you ask, and you can ask to speak with our team at any time. The assistant answers general questions and books appointments; prices it gives are estimates, and the final price is confirmed in person when you drop off your vehicle. We keep a written record of these conversations to respond to you, manage your booking, and improve our service. Please do not send full card numbers or other sensitive financial details by phone, text or chat.
6. Sharing and disclosure
We do not sell, trade or rent your personal information. We share it only with service providers that help us run our business — such as our customer management and booking platform and our payment processor — who must keep it confidential and use it only to provide services to us. We may also disclose information where required by law. Mobile opt-in data is never shared for third-party marketing (see Section 4).
Storage outside Canada: some of our service providers, including our customer management and booking platform, store and process information on servers in the United States. Information held outside Canada is subject to the laws of that country. We remain responsible for your information while it is held by these providers.
7. Retention
We keep personal information only as long as needed for the purposes in this policy and to meet our legal and record-keeping obligations.
8. Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to it.
9. Your rights
You may ask to access the personal information we hold about you, correct it, have it deleted (subject to our record-keeping obligations), or withdraw your consent to communications at any time. Contact us using the details below.
10. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.
11. Contact us
SolidNova Automotive
5482 Rhodes St, Vancouver, BC
Phone: +1 672 558 0191
Email: info@solidnovaauto.com
Website: solidnovaauto.com